Eden Networks

Support

Help with Eden WebXR Browser

Start with the questions below. If a site or the app misbehaves, the problem report form gets the details to us in one go.

Common questions

AR does not start, or the camera stays black

Check that Eden WebXR Browser may use the camera in iOS Settings → Privacy & Security → Camera, and that the site is loaded over https. AR needs an A12 chip or later.

Hands are not tracked in AR

Hand tracking is on by default: Settings → WebXR → Hand Tracking grants the feature to sites, and Track Hands with Camera finds your hands in the rear camera's image, so keep them in view and well lit. With Track Hands with Camera off, touching the screen places a hand where you touch, and two fingers brought together pinch it.

A WebXR site works elsewhere but not here

Some sites assume that an iPhone browser has no WebXR and switch to AR Quick Look or a 2D fallback. Tell us which site with the report form; the developer notes explain what sites can do about it.

VR looks misaligned in my viewer

Pair your viewer in Settings → Cardboard Viewer by scanning the QR code printed on it; the default profile is Cardboard v2.

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